Shipping Policy

Welcome to cartiiva, the official brand of 56 MEDIA COMPANY LIMITED. Below you will find our comprehensive Shipping Policy, detailing delivery times, costs, and procedures. We believe in providing full transparency so you can shop our embroidered shirts, hoodies, premium sweatshirts, and sweatshirts with confidence. If you have any questions, feel free to contact us at contact@cartiiva.com.

1. Order Processing Time

  • Processing Period: Orders require 2–4 business days to process before shipping.

  • Business Days & Hours: We process orders Monday to Friday, from 8:00 AM to 6:00 PM (Indochina Time, ICT).

  • Order Cut-Off Time: Orders placed after 6:00 PM (ICT) begin processing on the following business day.

  • Verification: We may contact you if additional information is needed to verify your order details.

2. Shipping Destinations

  • Shipping Areas: We only ship within the United States.

  • Exclusions: We do not ship to any other countries at this time.

3. Shipping Methods & Carriers

  • Primary Carriers: FedEx, UPS, and USPS.

  • Selection Criteria: We choose the carrier based on delivery speed, reliability, and your location.

  • Estimated Delivery Time: Typically 7–15 business days (Monday–Friday), depending on the carrier and destination.

4. Shipping Fees

  • Free Shipping: For orders totaling $199 or more (before tax and discounts).

  • Standard Shipping Fee: A flat rate of $7.99 applies to orders under $199.

  • Price Adjustments: Shipping fees may change based on promotions or policy updates, so always check your final checkout total.

5. Tracking Your Order

  • Tracking Number: You will receive a tracking number via email once your order ships.

  • Real-Time Updates: Track your package on the carrier’s website.

  • Customer Support: Contact us at contact@cartiiva.com if you have trouble locating or tracking your package.

6. Taxes & Fees

  • Sales Tax: A 5% sales tax applies to all orders shipped within the U.S.

  • Additional Fees: If any further local or state taxes apply, they will be shown at checkout.

7. Handling Charges

  • No Hidden Fees: There are no additional handling charges beyond the posted shipping fees or free shipping offer.

8. Delayed or Out-of-Stock Items

  • Stock Updates: Popular items may occasionally go out of stock without prior notice.

  • Partial Shipments: If an item is out of stock, we may ship available products first and send the rest once back in stock, notifying you via email.

  • High-Volume Periods: During peak seasons or special sales, order processing and shipping may be delayed. We appreciate your patience and will communicate any significant delays.

9. Delivery Problems

  • Incorrect Address: Please ensure your shipping details are correct at checkout. We are not responsible for items delivered to the wrong address if provided incorrectly.

  • Failed Delivery Attempts: Carriers typically attempt delivery multiple times. If they cannot deliver, the package may be returned to us or held at a local facility.

  • Contact Support: If you encounter issues with delivery, email us at contact@cartiiva.com with your order number and tracking information.

10. Damaged or Lost Items

  • In Transit: While rare, packages can sometimes be damaged or lost in transit.

  • Reporting Damage: Contact us within 48 hours and include photos of the damage.

  • Lost Packages: If your tracking shows “Delivered” but you have not received your package, check with neighbors and confirm the address. If still missing, contact us for assistance.

  • Claims: We will help file a claim with the carrier. Depending on the investigation outcome, we may issue a refund or send a replacement.

11. Issue Resolution Time

  • Resolution Process: Once you report a shipping-related issue, we typically resolve claims within 5–7 business days.

  • Complex Cases: Some investigations or carrier claims may require extra time. We will keep you updated until resolution.

12. Returns & Exchanges

If you need to return or exchange an item, please refer to our Refund and Returns Policy for specific instructions and time frames. We strive to make your experience as smooth as possible.

13. Shipping Restrictions

  • No Hazardous Materials: We do not ship products containing flammable or restricted substances.

  • No Shipping Beyond the Contiguous U.S.: We do not ship to Alaska, Hawaii, U.S. territories, or any international locations.

  • No PO Boxes or Military Addresses: At this time, we cannot ship to P.O. Box addresses, APO/FPO addresses, or any military bases.

  • Regulatory Limitations: We reserve the right to refuse shipments if prohibited by law.

14. Our Warehouses

15. Policy Updates

We may update our Shipping Policy as regulations change or as our business evolves. All modifications will be published on this page. We encourage you to check back periodically for any changes.

16. Refusal of Additional Recommendations

We confirm that we will not adopt or apply any further external recommendations or modifications not already stated here. Our Shipping Policy remains exactly as outlined above. Should we decide to make any adjustments in the future, these will be announced formally on our website.

17. Contact Us

If you have any questions or concerns about this Shipping Policy, please reach out to us at:

Company Name: 56 MEDIA COMPANY LIMITED

Company Number: 0108847923

Address: 182 Bo De Street, Bo De Ward, Long Bien District, Hanoi, Vietnam

Warehouse: 18096 SW Handley St, Sherwood, Oregon, 97140, USA

Email: contact@cartiiva.com

Phone: +84 (966) 17-0391

Phone US: +1 (971) 979-2079

Contact Form: Click here

Business Hours: We are available Monday – Friday 8:00 AM to 6:00 PM (Indochina Time, ICT) to assist you with any inquiries.

Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.

Thank you for choosing cartiiva. We appreciate your trust in our embroidered shirts, hoodies, and sweatshirts and look forward to serving you again!