Privacy Policy

At cartiiva (“we,” “our,” or “us”), operated by 56 MEDIA COMPANY LIMITED located at  182 Bo De Street, Bo De Ward, Long Bien District, Hanoi, Vietnam (with a U.S. warehouse at 18096 SW Handley St, Sherwood, Oregon, 97140, USA), we are dedicated to safeguarding your personal information. This Privacy Policy explains how we collect, use, and disclose your data when you access our platform and associated subdomains (collectively, our “Service”), or our application under the cartiiva name. By using or visiting cartiiva.com, you confirm that you have read, understood, and consent to the terms described in both this Privacy Policy and our Terms of Service.

We specialize in offering embroidered shirts, hoodies, sweatshirts, and premium sweatshirts, and we aim to ensure that your data is managed responsibly as you explore and purchase our products.

1. DEFINITIONS AND KEY TERMS

  • Cookie: A small file generated by a website, stored in your browser to help identify your device, improve user experience, and provide analytics.

  • Company: Refers to cartiiva, registered in the US, and responsible for protecting your information under this Privacy Policy.

  • Country: The US, where cartiiva primarily conducts its operations.

  • Customer: A business, organization, or individual signing up for the cartiiva Service to manage interactions with clients or users.

  • Device: Any internet-connected equipment—computer, smartphone, tablet—used to access cartiiva.

  • IP Address: A numerical label assigned to each internet-enabled device, often used to approximate a device’s physical location.

  • Personnel: Individuals employed by or under contract with cartiiva to perform services.

  • Personal Data: Information that can directly or indirectly identify a natural person in combination with other relevant data.

  • Service: The online platform and offerings provided by cartiiva.

  • Third-Party Service: Any external advertiser, sponsor, marketing partner, or other entity whose products, services, or content may appear within cartiiva.

  • Website: The cartiiva site accessible at https://cartiiva.com.

  • You: Any individual or entity registered with cartiiva to utilize the features we offer.

2. WHAT INFORMATION DO WE COLLECT?

We gather information from you when you:

  1. Visit or browse our website.

  2. Register for an account.

  3. Place an order for embroidered shirts, hoodies, sweatshirts, or premium sweatshirts.

  4. Subscribe to our newsletter or promotional communications.

  5. Complete surveys or fill out forms.

Such data may include, but is not limited to:

  • Name / Username

  • Phone Number(s)

  • Email Address(es)

  • Mailing Address(es)

  • Billing Address(es)

3. HOW DO WE USE THE INFORMATION WE COLLECT?

Any data we obtain from you may be used in one or more of the following ways:

  1. Personalization: To tailor user experience and accommodate individual preferences.

  2. Site Improvements: To refine our website based on user feedback and behavior analytics.

  3. Customer Support: To address inquiries, respond to technical issues, and streamline communication.

  4. Transaction Processing: To fulfill orders and manage related financial responsibilities.

  5. Promotional Activities: To administer contests, promotions, surveys, and additional site features.

  6. Email Updates: To send out periodic notifications, updates, and marketing information.

4. INFORMATION FROM THIRD PARTIES

4.1 End User Information

cartiiva may gather End User data necessary to provide services to our customers. If you choose to interact with us via social media platforms, we may collect publicly available data based on the privacy settings you have configured on such platforms.

4.2 Customer Information

When you contact us (for instance, by submitting your email to inquire about joining cartiiva), we may receive relevant data from fraud detection services or publicly accessible social media channels. Again, this largely depends on your individual privacy settings.

5. SHARING YOUR INFORMATION

We may share your personal or non-personal data with third parties under circumstances such as:

  1. Advertising & Marketing: Advertisers, contest sponsors, and promotional partners who contribute content or whose services may interest you.

  2. Affiliates & Business Partners: Current and future partners or corporate affiliates, particularly if merging, selling assets, or restructuring.

  3. Trusted Service Providers: Entities performing critical tasks (e.g., web hosting, payment processing, customer service) to support our website operations.

  4. Analytics & Research: Log file data (including IP addresses) for performance insights, such as assessing ad efficiency.

  5. Legal Obligations: Government or law enforcement requests if we deem disclosure essential to fulfill legal requirements or protect our rights and public safety.

6. COLLECTION POINTS FOR CUSTOMERS AND END USERS

cartiiva will collect personal data you directly provide. We may also receive some personal information from reliable third-party sources, as noted above.

7. EMAIL COMMUNICATION

By submitting your email address on our platform, you consent to receiving electronic messages from us. You can unsubscribe at any time using the opt-out link in our emails. We also reserve the right to use your email for targeted advertising purposes on platforms like Facebook. If you provide your email solely to process an order, we will use it strictly for transactional updates unless we have already obtained consent for additional uses.

8. DATA RETENTION

We store your data only as long as necessary for cartiiva to operate effectively and accomplish the objectives stated in this policy. Once the information is no longer required or by law should be removed, we either delete it or render it non-identifiable.

9. PROTECTING YOUR INFORMATION

We implement a variety of security measures, such as SSL encryption and limited system access, to protect personal information. While we strive to use industry best practices, please note that no method of data transmission or storage is entirely foolproof.

10. INTERNATIONAL DATA TRANSFERS

cartiiva is registered in the US, and any data collected from you (through direct interaction or use of our website) may be transferred to our offices or affiliates worldwide. By engaging with our services, you acknowledge and consent to these cross-border data transfers.

11. UPDATING OR CORRECTING YOUR INFORMATION

Your ability to modify your personal details may vary based on your relationship with cartiiva. You can request adjustments to your data, opt out of specific communications, or delete your personal details by contacting us. We may employ verification steps (like requesting a password) to confirm your identity.

12. PERSONNEL

We collect voluntarily provided data from job applicants or current workers for HR purposes, such as benefits administration and candidate screening. Please contact us directly for detailed information on how to update or remove your data from our files.

13. SALE OF BUSINESS OR AFFILIATES

If cartiiva undergoes a merger, acquisition, asset sale, or reorganization, we reserve the right to transfer your data to the third party involved, provided they agree to uphold the terms outlined in this Privacy Policy. Any affiliates within our corporate group comply with these same protections.

14. GOVERNING LAW

This Privacy Policy is governed by the laws of the US, without regard to any conflict of laws provisions. By using our services, you consent to the jurisdiction of applicable courts for disputes arising from this policy. Local, state, national, or international laws may also apply based on your location.

15. YOUR CONSENT

By accessing cartiiva, registering an account, or purchasing our embroidered apparel, you confirm your acceptance of this Privacy Policy. If you disagree with any part of these terms, please discontinue using our platform.

16. LINKS TO OTHER WEBSITES

Our website may feature links to external sites we do not operate or control. Once you leave cartiiva, our Privacy Policy no longer governs your activities. We recommend reviewing the respective privacy policies of any external sites you visit.

17. ADVERTISING

We may showcase third-party advertisements or links to external platforms. cartiiva does not vouch for the accuracy, reliability, or appropriateness of these advertisements or third-party content. Interacting with such ads is at your own discretion.

18. COOKIES & INTEREST-BASED ADVERTISING

We employ Cookies to:

  1. Identify site usage patterns.

  2. Facilitate essential functionalities, such as remembering user logins.

  3. Deliver more personalized experiences, including interest-based ads.

Disabling Cookies may limit certain features. For ad-blocking options, you can adjust your browser settings; however, note that removing cookies may also erase some of your saved preferences.

19. CHILDREN’S PRIVACY

We do not knowingly collect data from children under 13 without parental or guardian consent. If you are under 13, please use cartiiva only with direct parental oversight.

20. CHANGES TO OUR PRIVACY POLICY

We may periodically modify our policies to accurately reflect operational changes. We will notify you via our Service of any significant updates, at which point continued usage of our platform signifies acceptance of those changes.

21. THIRD-PARTY SERVICES

cartiiva may provide or link to third-party content, applications, or services. We do not guarantee their accuracy, legality, or suitability. Interacting with these third-party offerings is solely at your discretion and subject to their respective terms.

22. CONTACT US

We welcome any questions or concerns about this Privacy Policy at any time:

Company Name: 56 MEDIA COMPANY LIMITED

Company Number: 0108847923

Address: 182 Bo De Street, Bo De Ward, Long Bien District, Hanoi, Vietnam

Warehouse: 18096 SW Handley St, Sherwood, Oregon, 97140, USA

Email: contact@cartiiva.com

Phone: +84 (966) 17-0391

Phone US: +1 (971) 979-2079

Contact Form: Click here

Business Hours: We are available Monday – Friday 8:00 AM to 6:00 PM (Indochina Time, ICT) to assist you with any inquiries.

Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.

Thank you for choosing cartiiva. Your trust is important to us, and we are dedicated to maintaining a secure, respectful environment for all visitors as we provide high-quality embroidered shirts, hoodies, sweatshirts, and premium sweatshirts.